Overview
The Head of Technology is running a project to move a group of in-house applications (currently tracked in SharePoint and Power BI) into ServiceNow, using the Application Portfolio Management framework. The project includes planning how applications will be set up, assigning resources, and shifting tools and vendor systems into ServiceNow.
The right person for this role will lead the entire process—from planning to completion. They need hands-on experience setting up ServiceNow modules and should be able to give both big-picture direction and technical support. They'll work closely with architects and team leaders to assign work, track progress, and make sure everything matches business needs.
Responsibilities
* Develop and manage project plans, timelines, and deliverables
* Manage the migration of applications and data into ServiceNow
* Ensure alignment with Application Portfolio Management framework and business requirements
* Stabilize builds and manage configuration tasks across ServiceNow modules
* Assist with application development and customization within ServiceNow
* Troubleshoot complex, environment-specific issues
* Support ad-hoc development tasks as needed
Qualifications
* 6–10 years of ServiceNow project management and migration
* Experience with the Enterprise Architecture app in ServiceNow
* Hands-on experience with ServiceNow configuration and module management
* Ability to identify and resolve complex technical issues
* Familiarity with multiple ServiceNow modules
* Prior experience with the Enterprise Architecture app in ServiceNow
Nice to Have
* Experience in architectural design and strategy
Senior/Employment Details
* Seniority level: Mid-Senior level
* Employment type: Contract
* Job function: Project Management and Information Technology
* Industries: Financial Services and Banking
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