Job Summary
The POS Hardware Support Technician is responsible for providing technical assistance and support for Point of Sale (POS) hardware used in retail or hospitality environments. The role includes installing, maintaining, and troubleshooting POS devices to minimize downtime and ensure optimal customer service operations.
Key Responsibilities
* Diagnose faults and repair photo printers, receipt printers, label printers, hovercams, and magtek cheque readers
* Service and repair digital cameras (DSLR, mirrorless), including sensor cleaning and calibration
* Troubleshoot and maintain repair documentation
* Perform preventive maintenance to reduce equipment downtime
* Install firmware updates, drivers, and perform device configuration
* Maintain service logs, repair reports, and parts inventory
* Provide technical support and guidance to customers or internal teams
* Ensure compliance with safety and quality standards
Qualifications and Skills
* Proven experience in electronics or IT hardware repair
* Robust knowledge of printer technologies
* Familiarity with camera systems and imaging equipment
* Experience with POS devices and peripherals (receipt printers, scanners, cheque readers)
* Ability to diagnose faults at the component and system level
* Hands‐on skills with tools such as a multimeter, soldering equipment
* Basic understanding of networking and device connectivity
* Positive problem‐solving and analytical skills
* Solid communication and customer service skills
Preferred Certifications (Not Mandatory)
* CompTIA A+
* OEM‐specific training (e.g., Epson, NCR, Verifone, etc.)
#J-18808-Ljbffr