Job Title: Business Systems Analyst IV
About the Role:
We are seeking a highly skilled Business Systems Analyst to join our team. This is an exciting opportunity for a strategic thinker who can bridge the gap between business operations and technology.
Key Responsibilities:
* Support initiatives to simplify and enhance customer experiences.
* Analyze business operations to identify automation opportunities.
* Elicit, document, and manage complex business process flows and requirements.
* Facilitate alignment between business units and IT to ensure strategic solutions.
* Drive communication and commitment from requirements gathering to implementation.
* Collaborate with cross-functional teams to ensure technology solutions meet business goals.
* Assist project managers with task updates and project planning tools.
* Conduct data analysis to evaluate cost/benefit and technical feasibility.
* Partner with reporting teams for issue triage and validation of next best actions.
* Develop and execute test plans for functional and UAT testing.
Requirements:
* 10+ years of experience in business/systems analysis.
* Strong analytical, organizational, and problem-solving skills.
* Ability to work independently and manage multiple priorities under pressure.
* Excellent communication skills across all levels of the organization.
* Demonstrated leadership and initiative.
* Proficiency in Microsoft Word, Visio, and Excel.
* Working knowledge of cable television operations and billing systems.
Preferred Qualifications:
* Experience with Jira and Confluence.
* Ability to define and track key performance indicators.
* Skilled in data interpretation and presentation development.
* Knowledge of process and project management methodologies.
* Cross-functional team management experience.
About Us:
* Company size: Fortune 100
* Hours: Standard 40-hour weeks
* Hybrid: 4 days onsite per week (Charlotte)
* Employment Type: Contractor
* W2 Contract
* Health, Dental and Vision insurance available
* 6 paid federal holidays per year