JOB SUMMARY
We're looking for an experienced and dynamic Front Office Manager to lead our Front Office operations, including Front Desk, Concierge, Telephones, and Managers on Duty. You'll oversee day-to-day performance, ensure exceptional guest service, and contribute to the long-term strategic success of the department. Acting as Manager on Duty in the absence of senior leaders, you'll make key business decisions aligned with the hotel's standards, policies, and culture.
Your success in this role will be measured by operational performance, guest satisfaction, team leadership, and your contribution to the overall success of the resort.
Core Responsibilities
Guest Experience & Front Office Operations
* Manage daily operations, ensuring exceptional service and smooth guest experiences.
* Handle guest feedback and resolve issues with professionalism and care.
* Maintain communication across teams to achieve financial and service goals.
Team Leadership & Development
* Lead, motivate, and support the Front Office team to deliver excellence.
* Build a culture of trust, respect, and collaboration.
* Provide coaching, recognition, and professional development opportunities.
Customer Service Excellence
* Set the example in delivering world-class service.
* Empower staff to anticipate guest needs and create memorable moments.
* Foster a continuous improvement mindset focused on guest satisfaction.
Policies, Procedures & Performance
* Uphold brand standards, policies, and credit procedures.
* Ensure consistent application of performance and disciplinary procedures.
* Oversee room sales opportunities and occupancy management to optimize revenue.
Benefits
* Generous discounted accommodation, food, beverage and spa treatments around the world - for you, your family and friends too!
* Uniforms laundered
* mPerks– amazing offers on retail discounts and benefits to Marriott Associates
* 5-star luxury hotel experience
* Birthday leave for your special day
* Discounted duty meals
* Access to world class training programs and strategic career development opportunities.
* Discounted onsite parking
* Employee Assistance Program - make the most of confidential counselling and support for you and your immediate family – all fully-covered by us.
* Exclusive discounts on health cover, electronics, appliances and more!
Company
As part of Marriott International you are joining the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With over 8,000 properties, you'll find us in your neighbourhood and in more than 130 countries across the globe. Learn about our 30 hotel /marriott-brands.mi. Find Your World.TM
The Resort
Surrounded by lush tropical gardens and sparkling blue lagoons, Sheraton Grand Mirage Resort Gold Coast comprises of approximately 300 guest rooms, multiple award winning restaurants and bars, and various meeting and events spaces, all in an absolute beachfront environment
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.