About the Role: We are seeking an experienced and versatile Business Analyst to join a dynamic team in a fast-paced and innovative environment. The role demands strong skills in CRM systems, data analysis, and process improvement. The ideal candidate will demonstrate expertise in driving operational efficiency through technology, analytics, and business process mapping in alignment with organizational objectives. If you are a self-starter who thrives in an Agile environment, has a background in working with large-scale CRM platforms, and is passionate about data-driven decision-making, we'd love to hear from you Key Responsibilities: CRM Systems & Data Management: Analyze and document requirements related to CRM systems and their enhancement. Work with teams to optimize large-scale portals and CRM processes for better user engagement and functionality. Extract, organize, and provide insights from comprehensive datasets to influence business decisions. Business Process Mapping & Improvement: Conduct end-to-end process mapping to identify inefficiencies and recommend improvements. Collaborate with cross-functional teams to standardize and automate workflows where needed. Gather and document business requirements in alignment with strategic goals. ERP Systems Support: Utilize systems like Oracle and Workday to support process improvements, particularly within finance and operational frameworks. Ensure the seamless integration between CRM platforms and ERP systems while identifying opportunities for optimization. Agile Project Contributions: Work within Agile project frameworks, participating in daily stand-ups, sprint planning, and retrospectives. Define user stories and prioritize workloads collaboratively with cross-functional teams. Required Skills & Experience: Demonstrable experience with CRM platforms, particularly in large-scale environments. Strong aptitude for data analysis, with the ability to deliver actionable insights from complex datasets. Prior experience with process mapping and driving organizational improvements. Hands-on experience in ERP systems, particularly Oracle and Workday. Familiarity with finance environments, including budgeting or reporting processes. Understanding of Agile methodologies, with experience in Scrum or Kanban frameworks. Excellent communication skills, with a proactive and self-driven work ethic. Preferred Skills: Proficiency in data visualization tools like Tableau or Power BI. Experience in managing IT change management processes or large-scale system upgrades. Exposure to digital transformation and automation initiatives. Relevant certifications in business analysis, finance (CPA, CFA, etc.), or Agile methodologies. What We Offer: A collaborative team environment that values innovation and professional growth. Exciting opportunities to work on impactful technology and analytics projects. Competitive salary and career development options. If you are passionate about leveraging technology, data, and processes to add value, apply today to help us shape the future of business operations Apply Now By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.