Job Location
Maroochydore (Hybrid). In this position, you'll be based in Maroochydore office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
Overview
Computershare Utility Services supports a broad range of Australian utility providers. We partner to deliver seamless, end-to-end solutions across the entire meter-to-cash lifecycle. Our team brings more than 20 years of local industry expertise, backed by the scale of a global organisation. We blend proven business processes, ISO-certified quality systems, and smart technology to help our clients stay ahead in a competitive marketplace.
A role you will love
Are you passionate about data accuracy and delivering on targets with a focus on quality? We are looking for a detail‐driven and highly organised Customer Operations Representative to support our internal processes and ensure smooth day‐to‐day operational performance. This role focuses on validating invoicing, ensuring data accuracy, administrative tasks and processing service orders and queries. You'll be working in a structured, process‐driven environment with a supportive team that values accuracy, collaboration, and continuous improvement.
What You'll Do
* Process customer account updates, service orders, requests, and data corrections in line with internal procedures
* Validate and maintain accurate customer and service information within systems
* Maintain accurate documentation and ensure adherence to policies and regulatory requirements
* Ensure all interactions are handled in line with our Customer Interaction and Quality Framework
* Complete back‐office tasks that support customer billing, metering, and service delivery
* Manage complex billing, metering and payment activities, including system work queues, exceptions and reporting in accordance with Service Level Agreements as well as resolving escalated customer queries
* Maintain detailed records of customer interactions using CRM systems
* Support continuous improvement by identifying process gaps or data anomalies
What will you bring to the role?
You're someone who thrives in a fast‐paced environment and takes pride in providing exceptional service. You have excellent attention to details and thrive with data entry.
Key Skills And Experience
* Strong attention to detail and high accuracy in data entry and system work
* Excellent organisational and administrative skills
* Strong problem‐solving abilities and attention to detail
* Ability to follow structured processes and manage competing priorities
* Proficiency in using multiple systems and managing administrative tasks
* Ability to work in a fast‐paced team environment
* A positive attitude, proactive mindset, and desire to contribute
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close‐knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
About Us
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
About The Team
We're one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team design, create, deliver, receive, store and manage business critical communications that enhance customer experience and improve communication effectiveness for our clients.
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