Job Description
We are seeking a high-performing Service Delivery Manager to lead our team in delivering exceptional customer experiences.
The successful candidate will be responsible for managing logistics, job allocation, and service calls to meet key performance indicators (KPIs) and customer expectations. They will also be expected to drive team performance through effective management of labor and overtime hours, champion continuous improvement and optimisation, and identify new business opportunities to achieve objectives.
This is an exciting opportunity for a results-driven professional to join our organisation and make a significant impact on our business.
* Deliver an engaging customer experience, ensuring team alignment with quality service.
* Manage logistics and job allocation to meet KPIs and customer expectations.
* Handle service calls and queries, providing timely resolutions.
* Lead and drive team performance through effective management of labor and overtime hours.
* Champion continuous improvement and optimisation.
* Identify new business opportunities to achieve objectives.
Qualifications and Experience:
* A strong ability to build and deliver on customer relationships.
* High levels of emotional intelligence and leadership accountability.
* Proven business acumen in a similar role.
* Mastery of Microsoft Office.
Skills and Competencies:
* Well-developed communication skills.
* Relationship-building and people management.