Join Our Team as a Customer Advisor
We're not just a bank, we're a team that's united in our belief that better can be bigger. We're making it happen, and we want you to be a part of it.
Your role as a Customer Advisor puts you at the forefront of our service delivery, giving you the autonomy to help customers achieve their banking goals.
You'll make a real difference in people's lives by:
* Exploring customers' needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch
* Supporting our customers with their digital literacy and online banking needs as we continue to innovate our offerings
* Being the face of the branch and customer service, becoming our customers' go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork
* Embracing an attitude of lifelong learning, bringing your brilliant mind and taking your career to the next level with on-the-job training and external development opportunities
This is a permanent, part-time position located in Echuca, with a 60-hour roster per fortnight. You'll work Monday, Tuesday, Thursday, and Friday from 8:45am to 5:15pm.
To succeed in this role, you'll consistently deliver exceptional customer service, so we'd love you to have:
* Experience in a customer service environment and the ability to achieve targets
* Strong attention to detail to ensure secure, accurate transactions with a risk mindset
* Confidence to communicate with new and existing customers face-to-face and over the phone
* Eagerness to understand and communicate what makes our bank different
* Drive for collaboration – mateship is crucial for us to work together and achieve our goals
* Experience in the banking and finance industry is a plus but certainly not essential
So, why work with us?
* You'll have big impact that matters, knowing your work directly benefits the customers and communities we serve
* You'll be more than just a number, joining a team that truly values you – and gets more and more diverse every day
* You'll have career opportunity and flexibility, achieving much with flexible policies and a team that believes in you
You'll also get access to a great range of benefits, including:
* Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members
* Take your learning to the next level through our corporate university 'BEN U'