Be part of Beyond Bank, a bank that is for and with you. We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage. With over 300,000 customers and more than 40 branches across five states, we are working to be the best relationship bank for customers and communities in Australia. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue to progress, no matter your career stage.
Our values—Customer Obsessed, Empowering Communities, Doing the Right Things the Right Way, Shared Ambition, and Championing Sustainability—are central to everything we do and set the standards we uphold.
Where and how you can work This role is based in our Warrnambool branch.
Job Description The Role We have an exciting opportunity to join our team. The Personal Banker is responsible for embodying Beyond Bank Australia's core values and delivering an exceptional customer experience aligned with our Customer Ownership Strategy, while achieving individual performance targets that contribute to overall branch success.
In the role, you will Provide a local, customer-owned banking experience to new and existing customers Proactively connect customer needs to Beyond Bank's offerings through excellent listening skills Manage general enquiries and provide sound advice and information to our customers Contribute to a high-achieving team environment with your commitment to success and strong work ethic Manage customer bank accounts, including opening, closing, and overseeing transactions Collaborate with specialists to deliver the best solutions for customers Qualifications We are looking for someone who is caring, customer-focused, eager to learn, and values integrity—especially in handling customer information. Your teamwork and commitment to improvement will help us prioritize our customers' needs and satisfaction.
A passion for building lasting customer relationships and serving the local community Ability to work in a dynamic customer service environment Excellent problem-solving and analytical skills Banking or financial services experience is desirable but not essential Join our team Reporting to the Branch Manager, you will be part of the Branch Team, dedicated professionals committed to providing exceptional support to our customers. Whether face-to-face or over the phone, your focus will be on ensuring our customers have the best banking experience possible.
Additional Information Why work for Beyond Bank? We embrace diversity and encourage Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, and culturally diverse community members to apply. We are committed to accessible recruitment and employment practices. If you need adjustments during the application or employment process, please contact us at (emailprotected).
Additional benefits include: Paid community volunteer days supporting charities across Australia Employee discounts, health and wellbeing programs, assistance services, and more A flexible, diverse working environment Career development, training, and coaching opportunities Joining Beyond Bank means working alongside talented professionals who support your growth. If you are passionate about people and making a difference, we want to hear from you.
Our recruitment process The process may include a phone screen, video or face-to-face interview, psychometric testing, and background checks. Some roles require full training lasting approximately four weeks.
Apply now! Visit beyondbank.com.au or contact us at (emailprotected) for more information.
As a certified B Corp, we use our business as a force for good. By applying, you consent to Beyond Bank Australia conducting pre-employment checks at our expense, including APRA, ASIC, Bankruptcy, Criminal History, VEVO, Adverse Media, and reference checks.
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