Position Overview
Protech is looking for an experienced Business Support Officer to perform work with a government‐aligned business unit located in Maryborough. This is an initial short‐term 3‐month contract with the possibility of a longer‐term extension and future opportunities.
Work Hours & Location
* 8:00am to 4:00pm, 5 days a week (no more than 38hours in a week)
* Salary:$hr
* Maryborough Office
* Immediate start
Key Responsibilities
* Provide efficient and high‐standard client/customer service.
* Monitor and manage internal and external correspondence, incoming and outgoing telephone calls, ensuring responses are provided within required time frames.
* Work within a fast‐paced environment with KPIs and mechanisms to measure and monitor performance.
* Connect with industry, local suppliers and internal and external stakeholders to ensure timely and effective delivery of services.
* Demonstrate professionalism and contribute positively to team culture, handling recurring work as required.
* Focus on customer satisfaction and develop outcomes that achieve both customer and business objectives.
* Maintain high standards and accuracy when compiling documents and reports or updating records and information systems (e.g., Ellipse and Microsoft Office).
* Demonstrate initiative and be a team player by appropriately handling enquiries to senior staff in their absence within expected timeframes.
* Develop and maintain procedures, manuals and registers while contributing to the improvement of existing procedures.
* Effectively undertake general administration functions as required.
Qualifications
* Must be able to pass a D&A test.
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