We've been trusted to serve Aussie communities since 1914 and have grown to become a top 30-listed company on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives, but you'll also see the impact of your work. About the team Coles Group Insurance protects our team members, customers, and business. We work across various areas, including workers compensation, property insurance, and public liability insurance. Our team offers strategic advice that guides decision-making and helps Coles Group achieve its business outcomes. As a national team, we engage and collaborate across all Coles brands, including Coles Supermarkets, Coles Liquor Retail, and our Supply Chain business. We are a trusted business partner that facilitates recovery and return to life for injured team members and customers. About the role We have an exciting opportunity for a Claims Specialist - Workers Compensation, based in Queensland. You will help make a positive difference in the lives of injured team members daily, with the satisfaction of knowing your efforts have a meaningful purpose. Our hybrid work environment offers the flexibility to balance work from home and in-office collaboration. What you'll do Reporting to the Claims Team Manager, you'll be responsible for managing a claims portfolio by: Proactively managing workers compensation claims in accordance with QLD laws and policies to minimize workplace injury impacts, ensuring injured team members receive their entitlements and are informed of their rights and responsibilities. Facilitating resolution of claims through engagement with injured team members and the business to foster understanding, collaboration, and continuous improvement. Coordinating with external service providers and stakeholders to manage claims effectively and support recovery. About you and your skills The ideal candidate will have a strong customer service background, experience supporting customers in challenging situations, and at least 2 years of claims management experience in workers compensation in QLD. A qualification or certification in health or business is preferred. Additional requirements Excellent written and verbal communication skills. Proficiency with Microsoft Office suite. Experience with claims or electronic information management systems. Knowledge of NSW legislation is a plus. What's in it for you? Flexible working options: We promote work-life balance with hybrid work arrangements. Office perks: Access gym facilities, free parking, BBQ areas, mini-Coles supermarket, and more. Discounts: 5% year-round discount on supermarket and liquor purchases, with occasional double discounts and exclusive deals. Recognition: Earn points through our 'mythanks' platform for rewards and gifts. Development opportunities: Participate in career development programs and training. Paid parental leave: Support for balancing work and family life. Share plan: Purchase Coles Group shares via salary sacrifice. About the recruitment process We are committed to diversity, inclusion, and creating a respectful workplace. We welcome applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, and support candidates with disabilities. For more information, visit our careers site or contact us at. Job ID: 155153 Employment Type: Full time