Our team is looking for a talented individual to join us as a customer support professional. If you are passionate about delivering exceptional customer service and building strong relationships with our customers, this could be the perfect opportunity for you.
About the Role:
As a key member of our team, you will be responsible for providing excellent customer service and support to our customers through various channels including phone, email, and in-person interactions.
Key responsibilities include:
- Serving customers on the counter and answering their queries
- Preparing timely quotes for customers
- Developing relationships with customers and suppliers
- Being a product knowledge expert to help customers find products they need – we'll train you on products
- Collaborating with other team members to ensure our branch is presented in the best way
Required Skills and Qualifications:
• Customer and sales focused with experience in a customer-facing role – including wholesale, retail, hospitality, trade-based sales
• Excellent problem-solving skills – supporting our customers to find what they need
• Proficient with computer technology and systems, including Microsoft Suite – we'll train you on our systems
• A positive and optimistic attitude – it's what we look for in new team members
• High level of initiative to support your team members and customers – no job is too big or too small
• Strong sense of urgency – the ability to multi-task in a fast-paced environment
Benefits:
Ongoing learning and development opportunities to fast-track your career
Diversity and inclusion – we embrace diversity and encourage everyone to bring their authentic selves to work
Opportunities to work around Australia – over 150 branches across the country!
Enjoy work-free weekends and paid public holidays – flexibility in the work roster and a dynamic, inclusive work environment
Share in the profit – attractive profit-sharing scheme available at each branch
Paid leave to volunteer in your community – give back to your community, with one paid day per year to volunteer with a registered charity organisation of your choice
Others:
We're committed to making a positive impact on the planet – sustainability for future generations! We offer employees exclusive discounts on product purchases, commercial discounts, and access to Beny App for more savings