This is a Contact Centre Consultant role with RACV based in Geelong, VIC, AU RACV Role Seniority - junior More about the Contact Centre Consultant role at RACV Permanent Full Time role | AM Roster Geelong, VIC Location | Hybrid working Fantastic employee benefits Are you passionate about delivering exceptional customer service? Do you enjoy making a positive impact on customers both in their homes and on the road? Then join the Member Engagement team at RACV as an enthusiastic phone-based Customer Service Consultant. Utilising your strong interpersonal skills to assist people in their everyday lives, this is your chance to be part of a team that has been supporting members for over 115 years. Imagine yourself in our team Our inbound phone-based contact centre operates 365 days a year. We offer a hybrid work arrangement, giving you the flexibility to work from home and the office. In this role, you'll drive sales by understanding our members’ needs and providing quick, effective solutions from our great range of products and services. Be a champion of personalised conversations, delivering exceptional service that brings our brand promise to life. What we’re looking for Our Values are at the core of everything we do. We are seeking talented individuals who are eager to excel in a role where their unique personality is not only welcomed but celebrated! The successful applicant will: Be highly motivated and driven, with a positive nature. Have strong personal initiative and enthusiasm. Be an active listener with strong communication skills to determine needs and solutions. Have a strong customer-centric mindset, demonstrating exceptional service and sales skills. Be naturally curious, resilient, empathetic and adaptable. Be able to achieve both individual and team goals. Have intermediate PC skills and knowledge of relevant software (highly desirable). Have the desire to grow their career with us. Previous retail or telephony sales experience is highly regarded for this role. Hours and Learning To be considered for this role you need to have the following availability: Start date - Monday the 2nd of March 2026 - week rotational shift roster - includes every 5th weekend (both Saturday and Sunday) with shifts designated between the hours of 7.00am – 6.00pm. Available to work - from RACV Gelong Regional Hub, 81 Malop Street, Geelong VIC 3220. Learning Program - availability between 9.00am-5.30pm Monday-Friday. We will set you up for success with a comprehensive 3-month learning program. Dedicated Support Model during Learning - Throughout your learning journey, you'll gain valuable skills in systems, customer service, sales, and product knowledge. With a dedicated support team by your side, you'll have everything you need to master our products and services with confidence. RACV benefits Great discounts on Insurance and Free Basic Emergency Roadside Assistance. Discounts on accommodation at RACV Resorts. Competitive salary and incentive opportunities Ready to reach your full potential? Curious about where this role could take you? Then join our team where the work is meaningful, making a difference matters, and you can grow your career in more ways than one. Application Process Applicants will be required to complete an initial 20-minute AI online chat interview. You can learn more about the RACV at careers.racv.com.au Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis and whether any reasonable adjustments may be required. Submit your CV via the link below. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the RACV team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Driving sales Delivering exceptional service Participating in a learning program Key Strengths Customer-centric mindset ️ Strong communication skills Intermediate PC skills ️ Retail or telephony sales experience Resilience and adaptability Curiosity A Final Note: This is a role with RACV not with Hatch.