We're Hiring: Service Scheduler & Coordinator
Location: Wangara, WA 6065
Employment Type: Full-Time
Start Date: Immediate Start Available
Are you highly organised, proactive, and thrive in a fast-paced environment? Do you enjoy being the key link between technicians, clients, and service teams to ensure seamless operations?
We're looking for a Service Scheduler & Coordinator to join our dynamic team In this pivotal role, you'll coordinate field service activities, manage schedules, support inventory control, and ensure our service operations run like clockwork.
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Key Responsibilities:
Scheduling & Coordination
* Manage daily technician schedules in collaboration with Service Managers.
* Coordinate planned works and liaise with clients to confirm appointments.
* Allocate and oversee subcontractor jobs from initiation to completion.
* Arrange travel logistics for remote works.
* Manage technician leave and update schedules accordingly.
Job Management & Reporting
* Support job reporting and documentation with Service Admin and HVAC Manager.
* Raise purchase orders and issue subcontractor POs for maintenance tasks.
* Monitor job notes, technician hours, and parts used.
* Escalate complex job progress updates to management.
System & Process Management
* Oversee job tracking through Uptick and ensure accurate task locations.
* Proactively resolve field and service department issues.
* Help improve procedures for order tracking and workflow.
Warehouse & Inventory
* Control incoming parts and maintain technician storage areas.
* Monitor inventory levels and advise on shortages or reorders.
General & Ad-Hoc Duties
* Handle incoming service-related calls and client inquiries professionally.
* Assist with various administrative tasks as needed.
* Escalate unresolved or complex issues to management promptly.
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What You Bring:
* Experience preferred in a scheduling or coordination role, but training can be provided for the right candidate.
* Excellent communication and multitasking skills.
* Strong attention to detail and the ability to prioritise under pressure.
* Confident using scheduling/job management software (e.g., Uptick or similar).
* A team player with a customer-first attitude.
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Why Join Us?
* Be part of a supportive, growing team with a strong company culture.
* Work in a varied, fast-paced role that makes a real impact.
* Opportunities for growth and ongoing development.
* Varied and interesting work across multiple functions.
* Competitive salary and great work-life balance.
* Paid day off for your Birthday
* Quarterly Social Events.
* Free Dress Fridays.
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Ready to take the next step in your career?
Apply today with your resume and a brief cover letter outlining your experience and availability. We look forward to hearing from you