Overview
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Senior Liability Claims Consultant
role at
Crawford & Company. Job description and responsibilities are described below. This role focuses on managing a portfolio of personal injury and property liability claims across most jurisdictions in Australia for corporate clients and insurers, from appointment through to settlement, ensuring cost-effective and timely outcomes.
Responsibilities
Provide technical advice in personal injury and property liability claims, with some exposure to financial line claims; opportunities for development in other product lines may be available in the future.
Identify opportunities and support the team leader to exceed service level expectations, KPIs and regulatory requirements.
Assist the Team Leader with managing workflow and resources.
Participate in claim reviews and performance meetings with clients to discuss claim strategies, risks and outcomes.
Manage a portfolio of sensitive or high-risk claims in accordance with regulatory guidelines and promote a positive risk culture aligned with the risk governance framework.
Act as a point of escalation to influence outcomes that support the team and the business.
Provide specialist advice on complex claims and act as a subject matter expert for the team.
Collaborate with the claims team to provide technical advice and support to clients on claims within delegated authorities; develop competencies across industries and jurisdictions; attend client meetings to discuss strategies, risks and outcomes.
About the Opportunity Crawford TPA is an AFS Licensed, Lloyd’s accredited, TPA offering end-to-end claims management solutions to insurers and self-insured clients globally.
About You You will be an experienced liability claims professional (ideally with exposure to financial line claims) with a proven track record in personal injury and property liability claims across Australian jurisdictions, consistently delivering strong client results.
In Addition, You Will
Be strategic and solution-focused, delivering high-quality outcomes for clients and the team every time.
Communicate effectively and promote a culture of collaboration to drive knowledge sharing and skill development.
Provide specialist advice on complex claims and act as a subject matter expert for the team.
Participate in continuous improvement, keeping up to date with legislative changes, market information and industry trends to improve processes and outcomes.
Handle sensitive or high-risk claims following regulatory guidelines and promote a positive risk culture.
Be willing to advance in your career with direct access to senior leadership as part of your growth journey.
Key Requirements
Strong technical experience in third-party liability claims with at least 3 years’ experience.
Proven history of managing claims and applying relevant state-based legislation and regulation.
Tertiary qualifications in law, business or insurance (desirable).
Experience with financial line claims is highly regarded; knowledge of employment practice liability and tax audit-related claims is a plus.
Demonstrated prioritisation, adaptability, claims acumen, attention to detail, sound judgement and cost management awareness.
Ability to identify key issues (jurisdiction, coverage, contractual and tortious liability, contribution, contributory negligence and quantum), analyze complex problems, manage reserves and develop solutions.
Strong oral and written communication skills; ability to liaise with external experts including solicitors and engage in negotiations.
Autonomous participation at external meetings, conferences and court appearances where required.
Proficiency with Microsoft Office and insurance management applications.
About Crawford Crawford is the world’s largest publicly listed claims management company operating in more than 70 countries. The company has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses and communities affected by disasters and catastrophic events.
Additional Information Crawford offers services across the entire claim lifecycle, including loss adjusting, third party administration (Crawford TPA is Lloyd’s accredited), forensic accounting, cyber response, repair services, quantity surveying and related services, and legal services.
To learn more about Crawford, please visit: www.crawco.com.au.
We are committed to being an inclusive workplace and welcome applications from diverse backgrounds. A national police check is required for successful applicants, and eligibility includes Australian or New Zealand citizenship or permanent residency.
Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.
Seniority level
Mid-Senior level
Employment type
Full time
Job function
Finance and Sales
Industries
Insurance
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