Westpac Palmerston, Northern Territory, Australia
Branch Manager - Gateway Palmerston, NT
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As a Bank Manager, you'll be the head and heart of a frontline banking team that loves to exceed the expectations of local customers, whilst playing a hands‑on role in a community you’re proud to call your own. You’ll be the driving force behind your branch’s success – holding financial, risk and operational accountability – ensuring customer advocacy is at the heart of all you and your team do.
This is a 15‑month maternity leave contract. Future permanent opportunities may become available.
How will I help?
* Hold accountability for compliance and risk management – build a culture of doing the right thing
* Take ownership of resolving customer concerns effectively and efficiently
* Drive customer acquisition, service and retention – building genuine connections with our customers and the community
* Lead and uplift frontline staff through training, mentoring and performance management
* Drive results that have a clear, positive and direct impact on overall branch performance – with responsibility for profit and loss
What do I need?
* Strong leadership experience, ideally gained in a Retail Banking environment (preferred, not essential)
* Proven experience of holding accountability for risk and compliance, staff performance and customer experience
* High‑energy, with an ability to inspire and motivate a diverse team
* Experience of working to fulfil business performance targets and spur growth
* Ability to effectively de‑escalate and address challenging situations by using strong communication and problem‑solving skills
Why join us?
* Special offers on banking products and discounts from top brands, including generous employee‑only mortgage rates!
* A variety of leave options including Culture, Lifestyle and Wellbeing leave
* Tailored learning and development opportunities to help your grow your career within the bank
* Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives
Job Details
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Sales, Business Development, and Education
* Industries: Banking, Financial Services, and Investment Banking
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