Working Hours: Tuesday to Saturday
About Lug+Carrie:
Established in 2020, Lug+Carrie is on a mission to transform urban mobility by providing sustainable and efficient eBike transport solutions. We offer flexible eBike subscriptions, as well as new and ex-fleet eBike sales. Our teams in Brisbane, Melbourne, and Sydney are dedicated to helping communities make a "Good Move" on an eBike, reshaping the future of city commuting.
The Opportunity:
Are you passionate about sales, customer service, and sustainable transport? We're seeking an enthusiastic and energetic Sales & Communications Specialist to join our growing team in Brisbane. This full-time role focuses on providing exceptional sales and service experiences to get more people enjoying the benefits of eBikes.
Key Responsibilities:
* Sales & Product Expertise: Drive eBike sales by deeply understanding our product offerings and staying informed about industry trends. Effectively communicate the benefits of Lug+Carrie eBikes and financial products to customers.
* Customer Engagement: Greet and assist customers in-store for test rides and eBike handovers. Provide impeccable customer service in the shop, over the phone, at-home appointments, and at events, addressing customer needs and concerns.
* Operational Support: Assist with accessorising and setting up eBikes. Help coordinate customer service experiences, including booking, scheduling, and supporting in-store and mobile service events. Maintain and improve the sales floor, office, and storage areas.
* Community Outreach: Conduct road appointments in our company van for subscription services and handovers. Occasionally attend community events to raise awareness of Lug+Carrie and eBikes as a viable car alternative.
What You Bring:
* Experience: Proven experience in a sales or customer service role (meeting sales targets is a plus).
* Communication Skills: Excellent interpersonal and communication skills with a professional and empathetic approach to customers.
* Organisation: Ability to effectively manage and organise work systematically and timely, with a knack for efficient and thorough administrative tasks (Salesforce experience is a plus).
* Team Player: Demonstrated ability to thrive in a collaborative team environment.
* Licence: A current, full Australian driver's licence.
* Availability: Available to work Tuesday - Saturday.
* Passion: Enthusiasm for eBikes, active transport, and urban mobility.
Why Join Lug+Carrie?
Be part of a passionate team dedicated to making a positive impact on urban mobility. We offer learning and development opportunities, a flexible work environment where you can truly thrive, and the chance to ride a premium eBike
* Competitive salary
* Employee Share Option Program
* Opportunities for professional development and career advancement in a growing industry.
* A dynamic and supportive work environment with a passionate team.
* The chance to be part of a company that is making a positive impact on urban mobility and sustainability.
* Genuine enthusiasm for e-bikes and active transport, fostering a natural leader with a proactive and positive attitude.
Lug+Carrie values diversity and encourages all qualified applicants to apply.
Job Types: Full-time, Permanent
Pay: $60,000.00 – $70,000.00 per year
Experience:
* Customer service: 1 year (Preferred)
* Sales: 1 year (Preferred)
Licence/Certification:
* Driver Licence (Required)
Work Authorisation:
* Australia (Required)
Work Location: In person