This major international electronics manufacturer is seeking an experienced level 1 Technical Support Specialist to work within their Network Operations Control Centre (NOC), a 24/7 single point of contact to all managed and support services customers - this is a 24/7 rotating roster – 12 hour shifts, commencing 6am or 6pm.
.
A range of proactive activities are coordinated by the NOC including preventative maintenance, system upgrade and other optimisation activities.
Details
12 month initial contract with view to extend (ongoing requirement)
Based in Burwood East (no hybrid working arrangements)
$38 per hour + Superannuation (plus shift allowance & penalty rates for overtime)
24/7 rotating roster – 12 hour shifts, commencing 6am or 6pm
4 days on, 4 days off
Responsibilities
As a first point of contact you will be responding to phone calls and email requests received in the NOC by Incident logging, troubleshooting and restoring service. Ensuring that Service Level Agreements are met at all times
Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom)
Work within our ticketing system to create detailed work logs and improve technical documentation as part of our continual improvement process.
Acting as the first point of contact for any Network/Subscriber related problems
Develop good customer relationships through excellent customer service
Requirements
Customer service experience and very strong communication skills are mandatory for this role
Experience in a NOC environment
Ability to pass police check
Must have access to a car to commute to work at 6am or 6pm
Ability to follow the rotating roster outlined above
1 – 3 years of experience working in a similar role
Technical Background/understanding
Understands basic security concepts
ITIL Framework basic networking and security concepts also a bonus
Next steps
This role is moving very quickly, so please apply ASAP with your CV (no cover letter needed) using the 'Apply Now' button.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we're here to support you.