Customer Behaviour Expert
Our company is a leading business with 120,000 team members and a portfolio of iconic brands. We have been trusted to serve communities since 1914.
About the Role:
A senior position has arisen for a Customer Behaviour Expert within our Customer Insights team. You will define and embed customer obsession by delivering a thorough understanding of customers, translating behaviour and needs into insights to support key business initiatives.
Responsibilities:
* Be accountable for the Voice of Customer (VOC) program
* Take ownership of the Market Experience Tracker (MET)
* Take ownership of Tell Coles across the Coles Group
* Develop customer journeys and experiences to identify opportunities and influence change
* Collaborate and influence with the GM and ELT community
* Lead, motivate, and develop a team of direct and indirect reports.
Qualifications:
Tertiary qualified in Marketing/Business/Research, you are a stakeholder management superstar who can influence, drive change, and roll out initiatives within a large complex environment.
You come from a consumer research, strategy, finance, or analytics background and use data to make informed commercial and operational decisions.
Knowledgeable around research processes and survey design, ideally working in an operational function within a retailer or a large fast moving and complex environment.
Skills:
* Ability to collaborate effectively
* Strong analytical skills coupled with ability to synthesise complex data in a digestible way
* Ability to inspire and motivate a team to high performance
With us, it's about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm.
Benefits:
* Wellbeing and professional development investment
* Celebrating employee contributions