Partner/API Integrations Product Manager
Whether you're a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we're already on it That's why over 5 million customers and 7 000 software partners around the world rely on Global Payments to handle more than 73 billion transactions every year. From start‑ups to established enterprises, our commerce platform connects millions of businesses with their customers. Our cloud‑native, easy‑to‑integrate solutions make scaling seamless, helping businesses build long‑term solutions for their customers. Cloud‑native tech meets on‑the‑ground support. Innovation starts with us. One platform for POS and software? Now that's genius. Everything merchants need, all in one easy‑to‑implement solution. We keep payments safe and seamless, however and wherever they happen. We're trusted by leading developers and platforms to handle the hard stuff — creating robust, reliable systems that integrate seamlessly into existing ecosystems.
Purpose of the Role
The API Product Manager leads the merchant and partner integration journey, steering the transition to a new Global Payments‑wide API and scoping API‑led onboarding and servicing options in APAC. The role supports existing APIs and right‑sizes any new feature development.
Product Strategy and Thought Leadership
* Think strategically about product development to represent the needs of existing and future customers, acting as their voice inside the business and being passionate about the user experience.
* Use a variety of techniques—including customer visits, interviews, questionnaires, user observation, workshops, brainstorming, use cases, and prototyping—to determine what products and features to build.
* Understand the competitive landscape of payments and payment‑related industries using data and insights to drive solutions and deliver effective feature sets.
* Partner with the local and international product organisation to understand key global developments and bring best‑in‑class solutions to market.
Product Discipline and Ways of Working
* Lead roadmap planning for owned areas, creating well‑defined product briefs, managing and prioritising the product backlog.
* Drive new product design, development and improvement activities by creating well‑defined feature definitions as per the product development lifecycle, collaborating with Agile development teams across regions.
* Lead feature and design workshops to drive alignment and creativity in solution design.
* Own end‑to‑end enablement, preparing for and communicating upcoming releases internally and externally.
* Lead change management processes associated with assigned products, engaging with teams early to ensure understanding and buy‑in.
* Manage the product lifecycle, including end‑of‑life and withdrawal of products and features from the market.
Target State Architecture
* Consolidate target‑state process maps across the product(s), aligning with the regional Target Architecture Model (TAM) in partnership with the International product organisation and APAC Onboarding and Integration Product Lead.
* Take ownership of the full end‑to‑end process, working with teams and stakeholders to solve product‑related problems and own decisions to ensure the right outcome is delivered.
* Establish and manage third‑party vendor relationships across the value chain where appropriate.
Drive Commercial Outcomes
* Be commercially astute, building business cases to obtain funding for product builds.
* Consistently and accurately report on API performance and usage to senior leadership to inform product roadmap decisions.
* Create and own the measurement approach for the area, clearly articulating business value for existing and planned enhancements.
* Work with finance, marketing and sales to deliver competitive pricing strategies and create sales‑customer assets.
Experience and Expertise
* 6+ years' experience as a Product Manager covering the full breadth of product design, development and lifecycle management in a hardware or software solutions‑based organisation, ideally within payments, FinTech or eCommerce.
* Passionate about delivering great customer experiences and bringing products to life that scale.
* Growth mindset to continually refine and improve experiences.
* Ability to think strategically and communicate the big picture to guide the business on the product journey.
* Experience with API and partner integrations, familiar with business process architecture and large‑scale customer migration projects.
* Strong financial skills and the ability to present compelling pricing recommendations.
* Collaborative operator who brings together diverse perspectives across the business and prioritises product solutions to deliver the greatest value.
* Self‑starter who can lead teams in a fast‑moving environment, maintaining momentum on multiple projects simultaneously.
* Commercially minded with the ability to analyse product profitability when prioritising solutions in the roadmap.
* Demonstrated values of Passion, Care, Accountability, Excellence and Ingenuity to collaborate with teams and deliver outcomes in a global matrix organisation.
* Strong interpersonal skills with the ability to communicate complex issues to senior management and colleagues at all levels, building strong internal and external relationships.
Preferred
* Knowledge and/or experience working in an Agile environment.
* Proficiency in project management and/or business transformation, including experience using various project and change‑management techniques.
Salary
AUD 130k to 175k + superannuation
Key Relationships
* Global Payments clients and partners
* APAC and Global IT team
* AP Onboarding Product Lead and Payments Product Leads
* Head of Sales
* Marketing Team
* Senior Leadership Team
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Product Management and Marketing
Industries
Financial Services, IT Services, IT Consulting
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