Job Description We are seeking an enthusiastic and customer-focused Retail Team Member to join our dynamic team at Melbourne Airport. This is an exciting opportunity to be part of a vibrant retail environment where you will deliver exceptional service to our diverse, international customer base. You will play a vital role in creating a welcoming shopping experience whilst contributing to our store's success in one of Australia's busiest travel hubs. Provide outstanding customer service across all touchpoints, from initial enquiry through to post-purchase support - Assist customers with product selection, information, and recommendations in a friendly and professional manner - Support merchandising activities, ensuring products are attractively displayed and stock levels are maintained on the sales floor - Process transactions accurately and efficiently using point-of-sale systems - Contribute to the receipt, processing, and organisation of stock deliveries, following established receiving procedures Work collaboratively with team members to maintain a clean, organised, and welcoming store environment - Support the achievement of store targets and sales goals through proactive engagement and product knowledge - Demonstrate flexibility in working across various store areas, including customer-facing and back-of-house operations - Maintain awareness of current promotions and product offerings to enhance customer experience - Uphold company values and brand standards in all interactions and daily tasks