For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we're a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.
Join the largest general insurance group in Australia and Aotearoa New Zealand, where we're committed to making the world a safer, stronger place. As an Underwriter, Workers Compensation, you'll play a key role in delivering consistent, customer‐focused underwriting that supports our purpose and strengthens our market presence. In this dynamic role, you'll assess and underwrite new business, nurture broker and customer relationships, and ensure risk decisions align with guidelines and strategy. You'll contribute to delivering excellent customer experiences, maintain compliance, support credit resolution, and help shape insights that inform the Workers Compensation Business Plan. This role puts you at the intersection of service, risk expertise, and meaningful impact within IAG. This is a permanent full‐time role based in Naarm (Melbourne) or Dharug country (Parramatta).
What You'll Do
* Action Facility referrals within agreed timeframes.
* Assess new and renewable Workers Compensation business via a broker platform, analysing risk information, and applying sound judgement to deliver great outcomes for customers.
* Build strong relationships with brokers and customers by providing timely, proactive support and representing IAG with professionalism and care.
* Keep things running smoothly by accurately processing new business, adjustments, and renewals—ensuring every policy reflects the right terms and is delivered on time.
* Help resolve premium and credit enquiries, working collaboratively with Credit Services to ensure customers are supported and issues are addressed quickly.
* Champion compliance and quality, following underwriting guidelines, legislation, and company policies to ensure we operate with integrity and consistency.
* Share valuable market insights, contributing feedback on pricing and competitor trends to help shape our Workers Compensation business strategy.
What You'll Bring
* You bring experience working with customers, and you know how to communicate clearly and professionally in both written and verbal settings.
* You enjoy being part of a team, contributing to shared goals and supporting colleagues to deliver great outcomes.
* You have at least 12 months' experience or exposure to Workers Compensation or General Insurance whether with an insurer or intermediary and are eager to keep building your expertise.
* You're confident negotiating and making sound decisions based on available information.
* You're organised and detail‐oriented, ensuring accuracy when managing information, processing tasks, and meeting deadlines.
What We Offer
* Boosted superannuation with 13% as standard.
* 20 days annual leave + 5 days MyLeave (extra leave for what's important to you).
* Work from home and many more flexibility options with myFlex.
* Up to 50% off personal insurance, including home and motor insurance.
* Partner discounts on private health insurance, tech & appliances, and many more.
* Industry‐leading 20 weeks paid parental leave.
* Access to LinkedIn Learning, the award‐winning IAG Academy, study assistance and secondment opportunities.
Applications close: Friday 20th March 2026 11:59PM AEDT
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose‐led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work‐life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous‐led solutions that enable growth and create meaningful change for our customers and employees.
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