Your role
As a Customer Support Specialist, you will be on the frontline chatting to customers about all things Plenti. You’ll be helping to maintain the relationship with business partners by taking inbound calls, replying to customers' email enquiries and finding the best solution to their problems.
You will also:
* Display a high degree of empathy and professionalism while assisting customers.
* Become an expert in all things Plenti and use this information to enhance their customer experience.
* Liaise and service the relationship of their internal sales staff and external business partners.
* Ensure compliance with any regulatory requirements and Plenti best practice guidelines.
* Be a collegiate member of the team, helping out where possible and supporting your teammates.
About you
You are:
* A recent graduate looking for opportunities for growth and development in financial services
* Enthusiastic and like working with people in a team environment
* Capable of multi-tasking and confident in solving problems
* Exceptional communication skills
* Able to work independently and have a high attention to detail
This would be a great role for a smart, customer-focused person who has hundreds of responses to "tell me about a time when you went above and beyond for a customer" - and who relishes telling every story.
Benefits
There are no weekend or late night hours, just 8:30 am – 5:00 pm Monday to Friday so you can balance work and life. They offer flexible working so once you pass probation you can work 3 days in the office and 2 at home. They also offer volunteer and study leave and have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.
Training & development
Plenti provides ongoing professional development, challenging roles, and clear career progression paths. They support employees' passions, offering abundant learning opportunities and fostering an inclusive environment with helpful, like-minded colleagues.
To know more, watch this video:
Sources
The following sources were used in researching this page:
* plenti.com.au/careers/
* plenti.com.au/careers/benefits/
* jobs.lever.co/plenti/9f2e7003-ddd1-4ecd-967d-f09f9dd37128