Join a well-established heavy vehicle dealership in Shepparton where leadership, technical expertise and customer service come together in a fast-paced workshop environment.
About The Role
We are seeking an experienced and motivated Assistant Service Manager to support the daily operations of our busy workshop in Shepparton. Working closely with the Service Manager, you will play a key role in leading our team of diesel technicians and service advisors, ensuring exceptional customer service, strong workshop productivity and a safe, compliant environment.
This is an excellent opportunity for someone with heavy vehicle or truck dealership experience who is ready to step into a leadership position within a well-established and growing business.
Key Responsibilities
Support the Service Manager in overseeing day to day workshop operationsCoordinate service bookings, job allocations and technician workflow for heavy vehiclesMonitor workshop productivity, efficiency and quality control standardsEnsure repairs and servicing are completed safely, on time and to manufacturer requirementsProvide leadership and day to day support to technicians, apprentices and service advisorsManage customer enquiries and escalations in a professional and solutions focused mannerOversee accurate job costing, invoicing and manufacturer warranty claim processingAssist in maintaining compliance with WHS requirements and dealership standards
About You
Previous experience in a heavy vehicle, truck or commercial workshop environmentExperience in a Service Advisor, Workshop Controller or leadership capacity preferredStrong understanding of heavy vehicle servicing, diagnostics and repair processesExcellent communication and customer service skillsAbility to lead and motivate a team in a fast-paced workshop environmentHigh attention to detail with strong organisational and problem-solving skillsExperience using dealership management systems and Microsoft Office
About Us
Established in 1995, the Northeast Auto Group is a national award-winning automotive retail and service organisation employing 600 people in South Australia, Victoria, Queensland, New South Wales and Northern Territory.
We deliver a complete customer experience through multiple business units to provide the highest quality of service and innovative solutions. Our group of companies include an Engineering and Manufacturing division, Light and Heavy vehicle dealerships, Agricultural and Construction Equipment Solutions partnering with renowned and reputable OEM brands across the nation.
We are a high-performance business. Our success is built on hard work and skilfulness. We employ the best, and we invest in our people to make sure their knowledge is second-to-none. We go the extra mile, and we will always deliver.
Ready to make the move?
Accelerate your career and apply now.
Please note that as part of the recruitment process you may be requested to undergo various pre-employment checks, such as a Work Entitlements Check, National Criminal Police Check or a Pre-Employment Medical.
Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. Northeast Auto Group is committed to creating an inclusive work environment for all employees.
In order to maintain a safe work environment and comply with legal regulations Northeast East Auto Group conducts random drug and alcohol testing as part of its employment policies.
Respectfully, no agencies please.
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