The Client
We are working with a well-established food production supplier in Australia. This company has been operating for over fifty years and has built a reputable name in the food industry. They are currently looking for a motivated and professional Customer Service Officer to join their team on a full-time basis. This position will be based in Braeside, Victoria.
About the role
The Customer Service Officer will serve as the first point of contact for customers, ensuring their needs are met with efficiency, professionalism, and courtesy.
Duties and responsibilities include:
1. Respond to customer enquiries via phone and email. Provide information about products and services to new and existing customers.
2. Process and monitor customer orders, providing updates as needed.
3. Build and maintain strong, positive relationships with B2B customers.
4. Assist with administrative tasks such as email management, document filing, data entry, and CRM system management.
5. Prepare and maintain accurate records of customer interactions and transactions.
The successful candidate will have the following attributes:
* High school certificate or equivalent; Certificate III preferred.
* Experience in a similar customer service role, ideally within a fast-paced or B2B environment.
* Excellent verbal and written communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Strong attention to detail and a customer-focused attitude.
* Industry experience in food, logistics, or FMCG is a plus.
You will be joining a reliable, values-driven business that supplies a wide range of customers across the food sector. The environment is supportive and fast-paced, offering opportunities to contribute to a strong team and meaningful customer outcomes.
For more information on this role, please contact Kashmira Paulet at 0403 601 361.
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