Job Description
A senior management role that oversees the daily operations of a logistics and transportation company. The Operations Manager will be responsible for ensuring safe working practices, managing staff, and promoting a team environment focused on achieving team and organizational objectives.
The ideal candidate will have excellent planning and problem-solving skills, proven business acumen, and the ability to work under pressure. They will also possess strong leadership qualities, excellent verbal and written communication skills, and be IT savvy with the ability to operate internal systems and identify opportunities for improvement.
The Operations Manager will play a key role in building relationships with key stakeholders, developing the functionality of live fleet allocation, and complying with all relevant Company policies and procedures.
They will also be responsible for providing high-level customer service, working within Chain of Responsibility (CoR) obligations, and demonstrating inclusive behavior and respect for diverse backgrounds, experiences, and perspectives.
* Ensure safe working practices are adhered to, promote safety policies and procedures on an ongoing basis
* Support labour resources to meet workload forecasts and department budget on a daily, weekly, monthly basis
* Build and promote a team environment focused on working collaboratively to achieve team and SC objectives
* Lead, motivate, and engage staff through the use of effective people management processes and practices, building their capability to achieve team and individual objectives
* Use effective communication techniques which encourage open and honest communications and constant information flow
* Implement continuous improvement of systems and processes
* Understand and adhere to all relevant Company policies and procedures and promote the same amongst teams
* Build relationships with key stakeholders
* Develop the functionality of 'live' fleet allocation for use within the direct business
* Comply with all HSE legislation
* Complete reports and adhere to budgets as directed
* Manage staff including mentoring, disciplinary processes, and any grievance in line with Company standards
* Provide a high level of customer service at all times when dealing with office staff, internal customers, and clients while proactively representing the company
* Work within Chain of Responsibility (CoR) obligations in all areas of role
* Demonstrate inclusive behavior and show respect for diverse backgrounds, experiences, and perspectives
Required Skills and Qualifications
Key Requirements:
* Excellent planning and problem-solving skills
* Proven business acumen
* Strong leadership qualities
* Excellent verbal and written communication skills
* IT savvy with the ability to operate internal systems and identify opportunities for improvement
Benefits
Why Join Us?
We recognize the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from people of all genders, ages, and backgrounds.
Others
About Our Work Environment:
Our team is dedicated to creating a safe and respectful work environment. We believe that every employee has the right to a healthy and safe workplace, free from harassment and discrimination.