At UTS, we're a young, globally recognised university known for doing things differently. Based in the centre of Sydney, we work closely with industry, government, and the community to focus on outcomes that matter. Our strength lies in how we bring creativity, technology and innovation together to make a practical difference. We're Australia's leading young university and consistently sit within the top 100 universities globally — a reflection of the scale of our ambition and the contribution of our people. When you join UTS, you become part of a community that values inclusion, supports access to education, and works towards positive change in society.
About the Team
Central to the UTS experience and located at the heart of the city campus in one of the world's top young universities, we provide welcoming spaces and services for students and staff to discover and share knowledge, and to learn and explore together. We play a vital role in preparing students for a lifetime of learning and supporting staff as they increase the global impact of their research. See it for yourself in this short video.
About the Role
The Director, Experience and Quality provides strategic leadership across client services, user experience, and operations and quality within the University Library. The role is central to delivering seamless digital and physical library experiences and strengthening operational excellence aligned to University and Library priorities.
Role responsibilities include:
* Provide strategic leadership across Client Services and Access, User Experience, and Operations and Quality portfolios.
* Oversee delivery and continuous improvement of digital and physical frontline library services.
* Lead innovation, quality management, and performance improvement using data, benchmarks, and indicators.
* Contribute to Library and University strategy through advice, planning, and review of initiatives and proposals.
* Oversee core business functions including budget planning, workforce planning, risk management, and professional development.
* Build and develop high‐performing teams and a collaborative, client‐centred culture.
* Represent and advocate for the Library internally and externally, including deputising for the University Librarian as required.
About You
Skills, attributes and knowledge
* Excellent interpersonal, verbal, and written communication skills across face‐to‐face and online environments.
* Strong stakeholder engagement, negotiation, and influencing capability.
* High‐level operational, programme, and quality management skills.
* Ability to conceptualise, develop, and review policies, processes, and systems at a corporate level.
* Advanced knowledge of library services in a tertiary education context.
* Strong understanding of university finances, budgets, and the regulatory environment.
* Proactive approach to lifelong learning and staff development.
Experience
* Experience leading cross‐institutional initiatives and managing complex portfolios.
* Demonstrated application of UX/CX, programme, and/or quality management in a library context.
* Senior‐level strategic leadership experience managing diverse functions, projects, and resources.
* Experience representing a library within senior executive and sector environments.
Qualifications
Postgraduate qualification with extensive relevant experience, or an equivalent combination of education and experience.
What We Offer
Base Salary Range: SSG2 plus 17% superannuation (pension)
The position is full time and will be made on a continuing basis.
UTS staff also benefit from a wide range of Employee Benefits including flexible work practices, generous parental leave and salary packaging opportunities.
How To Apply
Please include the following in your application and ensure all documents submitted include reference number IRC333811 and your name.
* a cover letter stating your motivation for applying and addressing the key selection criteria in the About You section above.
* a copy of your resume.
Applications must be submitted via the UTS online recruitment system. UTS is committed to diversity and inclusion, and we encourage applicants to include a statement on career breaks or relative to opportunity where relevant.
This position is being advertised concurrently, internally and externally. In accordance with UTS policy, priority consideration will be given to suitably qualified redeployment candidates, while applications are also welcomed from suitable candidates in the external market.
Accessibility
UTS Recruitment is committed to digital accessibility. If you experience any difficulty with the content of our advertising, please let us know so we can ensure our information is accessible to everyone.
In addition, if you have a disability that requires adjustment to the recruitment process or an alternative application pathway, please contact the UTS Recruitment Team at recruitment@uts.edu.au for assistance.
UTS is recognised widely as supporting inclusivity and diversity through our Wingara Indigenous Employment Strategy, Social Impact Framework and UTS Access and Inclusion Plan.
We welcome applications from women, Indigenous Australians, people with disability, those who identify as LGBTIQ+ and applicants from culturally and linguistically diverse backgrounds.
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