Operational Excellence Specialist
We are seeking an exceptional professional to provide strategic operational support to our Regional Service Centre Manager, playing a pivotal role in frontline management of our Rockhampton service centre.
This key position involves overseeing case file management of complex and sensitive issues, including disputes, claims management, compliance, and licensing. As part of the team you will lead and support a dynamic group, offering clear operational direction while ensuring the centre delivers consistent, high-quality customer-focused outcomes.
A core part of this role is maintaining regular performance reporting and actively managing operational relationships to identify solutions and drive continuous improvement.
The successful candidate will have the option to engage in a work from home arrangement that suits the team under an approved Flexible Work Arrangement.
Key Responsibilities
* Provide direct operational and technical support to the Manager.
* Deliver high level customer service to consumers, internal clients, stakeholders and industry groups; and where appropriate provide relevant and timely feedback in response to industry and customer inquiries.
Please refer to the Position Description for a full list of Key Outcomes and Accountabilities.
Candidate Attributes
* Substantial knowledge of the building and construction industry and ability to apply this to matters whilst operating, applying and comprehending contemporary building standards, practices, legislation and codes.
* High level operational guidance and resource management skills supported by a record of achievement in delivering high quality performance outcomes.
* High level communication, interpersonal, negotiation and mediation skills with a proven ability to develop strategic and collaborative relationships.
Why choose us?
We offer a range of benefits, including a generous superannuation contribution, access to our Employee Assistance Program (EAP) and Galang Place, and support for skill development through our study and research assistance scheme.