Job Title: Technical Support Specialist
Seeking an experienced technical support specialist to ensure the seamless operation and security of professional applications and end-user devices.
Responsibilities include performing maintenance and support for laptops, cellphones, video conference rooms, desktops, and mobile applications. The ideal candidate will have an understanding of IT Service Management best practices and preventative maintenance strategies for technology equipment.
* Perform routine checks on hardware and software to identify potential issues before they become major problems.
* Implement effective troubleshooting procedures to quickly resolve technical issues.
* Collaborate with cross-functional teams to develop and implement technical solutions that meet business objectives.
* Develop and maintain documentation and knowledge bases to ensure continuity of technical knowledge.
Key qualifications include a degree in Information Technology or related field, experience in configuring and maintaining end-user devices, ability to manage user accounts and permissions, knowledge of end-user computing technologies and support processes, and proficiency in security measures for end-user devices.
Required Skills:
* Technical expertise in IT Service Management best practices and preventative maintenance strategies.
* Strong analytical and problem-solving skills to troubleshoot complex technical issues.
* Excellent communication and collaboration skills to work effectively with cross-functional teams.
Benefits:
Competitive salary, flexible benefits, and recognition programs.
Company Culture:
A diverse and inclusive workplace where everyone is valued, empowered, and encouraged to grow.