Job Description:
We are seeking a skilled Business Intelligence Analyst to support our Critical Facility Operations teams. This role will be crucial for providing site teams insight into their operational performance, providing business leaders data on areas of focus and improving team's awareness and alignment to defined business processes.
The Business Intelligence Analyst will work with stakeholders to define and build reporting products that support training, operational KPIs, business SLAs and process compliance. A key reporting focus will be on workflows based upon the Service Now platform, specifically focusing on Work Orders, Change, and Incident module usage.
This role involves developing and maintaining business metrics to monitor the usage and efficiency of various workflows. The ideal candidate will possess strong business acumen, experience in data and metrics development, and proficiency in Power BI. Experience with Software as a service type platform data would be beneficial but not mandatory.
Key Responsibilities:
* Develop and maintain business metrics to monitor the usage and efficiency of various workflows
* Create reports and dashboards using Power BI to provide insights into performance and track adherence to processes
* Manage the collection and sanitization of data related to operational processes and KPIs. Ensure data integrity and accuracy through regular audits and quality checks
* Assist Critical Facility Operations teams in understanding and adhering to business expectations by reporting on key performance indicators (KPIs) relating to processes workflows
* Support the collection of availability and operational data. Ensuring operational compliance of Site Operations, tracking against targets, reviewing and improving team performance
* Track and analyse performance to identify trends and areas for improvement. Develop and implement strategies to enhance operational efficiency and process adherence
* Establish a structured approach to reporting standards and effectiveness to enable better business outcomes and improve regional collaboration
Requirements:
1. Bachelor's degree in Data Analysis, Computer Science, Information Technology, or a related field
2. 3+ years of experience as a business intelligence or data analyst with a focus on report and dashboard creation
3. Strong proficiency in Power BI or equivalent platform for data visualization and reporting building
4. Proven experience as a Business Analyst, preferably in a data center or IT operations environment
5. Experience with data collection, sanitization, and metric development
6. Exceptional quantitative, analytical skills with the ability to exercise clear and sound judgement, while demonstrating solid problem-solving skills
7. Ability to work independently and as part of a team, managing multiple priorities and deadlines
8. Strong communication and presentation skills, with the ability to convey complex information clearly to various stakeholders
Benefits:
Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer.