Client Services Officer (Clinic Coordinator)
Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs 26,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.
In Australia, Audika has over 200 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.
We are looking for a passionate customer service individual to be a Clinic Co-ordinator on a full-time basis (5 days per week, Monday to Friday, 8.30am - 4.30pm) supporting our Audika Hearing Clinic in Maroochydore. This role is pivotal to clinic performance and enhances the customer experience.
You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients. You will learn about our products, services, competitive advantages and government funding programs, and will apply tailored client-specific sales strategies to ensure the best possible solutions.
You'll thrive in this role, if you have:
* Previous sales and customer service experience in retail, hearing care services, pharmacy, or allied health.
* Experience working with an older demographic (preferred).
* Strong interpersonal communication skills and empathy for clients.
* Higher School Certificate (HSC) or TAFE Qualification.
What's in it for you:
* Permanent full‐time role in an established global organisation.
* Performance incentives.
* Supportive hearing care team.
* Professional development through a clear career path and professional training.
* MyRewards program – discounts at over 300 retailers and services across Australia.
* Online Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice.
* Employee Assistance Programme.
* Birthday and Christmas gifts.
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