Credit Operations Team Manager
A leading global insurance and asset management brand — Allianz Australia — is looking for a Credit Operations Team Manager to lead our Policy Operations team.
We value care for our customers, the planet, and each other, and we are proud to be named one of the Best Workplaces in Australia ****.
About the Role
Lead the team ensuring that the reconciliation of intermediary accounts and the collection of debts occur at the desired service level aligned with the strategy for Policy Operations.
Drive performance against service targets, reviewing and improving team output and developing capability through coaching and training.
Design and implement solutions to minimize debt over 90-day credit terms, eliminate debt over 6 months, and minimize unreconciled cash while safeguarding other areas of the business.
Ensure all Credit functions comply with the General Insurance Code of Practice and meet customer expectations.
Provide daily direction and support to credit consultants, ensuring customer service calls are answered in a timely, efficient and knowledgeable manner.
About You
Significant experience in an insurance, underwriting or credit operations role gained in a complex, matrixed general insurance or financial services organisation.
Demonstrated experience leading, coaching, motivating and developing teams in a cross-functional environment.
Strong planning and prioritisation skills, organising tasks and managing competing resources and demands.
Ability to interpret and analyse complex financial information, extract meaningful insights and evaluate options for decision-making.
A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits and Perks
Inclusive culture that supports customer outcomes and allows you to bring your authentic self to work.
Flexible work-life balance with remote work options and workplace adjustments to support your balance.
Career development through mentoring, development and global mobility opportunities, access to over 10,000 learning resources.
Financial and well-being perks including discounts on Allianz products, retail, tech and travel, financial wellness initiatives, and the Employee Share Purchase Program.
For more details about our benefits, visit the Allianz Careers site.
About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world.
We care for our employees, their ambitions, dreams and challenges, and we build an environment where everyone feels empowered and confident to explore, grow and shape a better future.
We stand for unity, believing a united world is a more prosperous world, and we advocate for equal opportunities for all.
By the foundation of this inclusive workplace, people and performance matter, rooted in integrity, fairness, inclusion and trust.
We welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and Support
If you require any support and adjustments to participate equitably in our recruitment process, please reach out to for a confidential conversation.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Financial Services and Insurance
Join us.
Let's care for tomorrow.
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