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Job description
Posted Sunday, 21 September 2025, 9:00 am
Be Part of Something Bigger at Ingenia!
At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected.
We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you’re ready to work in a place that values your ideas and celebrates your wins, we’d love to welcome you to the team.
Your Next Opportunity
We’re on the lookout for a Guest Experience Officer to join our team at our Hervey Bay Holidays site.
Ingenia Holidays Hervey Bay is ideally located in Torquay, just a short stroll from the beach and lakeside, offering a relaxed coastal setting with easy access to Fraser Island and Hervey Bay’s iconic whale watching experiences.
Reporting to the Park Manager, you’ll play a key role in being the welcoming face of our park, helping us deliver exceptional experiences for our guests and residents! If you love making people smile, thrive in a fast-paced environment, and want to work somewhere that feels like a holiday every day, this is the role for you! This position is casual, with extra hours able to be picked up during peak seasons.
Why You’ll Love Life at Ingenia
We believe work should be rewarding, flexible, and full of perks:
- Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
- Employee referral, employee of the month, and employee of the year rewards
- Flexible work schedules to suit your lifestyle
- Retailer discounts
In this Role, You’ll
- Roll out the red carpet for every guest, sharing the best of our park, local gems, and fun activities.
- Handle check-ins, check-outs, and all things front desk with flair.
- Keep the good vibes flowing with top-notch customer service.
- Coordinate with maintenance and site management to keep everything running smoothly.
You’re Likely a Match If You
- Enjoy delivering warm, welcoming customer service.
- Have hospitality or tourism experience.
- Are confident with Microsoft and booking systems, or eager to learn.
- Work well in a team and have strong attention to detail.
- Have a current ‘c’ class driver’s licence
You’re someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.
Our Recruitment Process
We keep things simple and supportive:
- Apply via our website; no cover letter needed
- Quick phone chat and interview with your future manager
- Background checks
- Offer and onboarding; welcome aboard!
All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.
Let’s Create Amazing Experiences Together
Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.
Check out what life at Ingenia looks like on our LinkedIn page.
Job details
Pay type
Hourly
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Hervey Bay QLD 4655, Australia