Job Title:
We are seeking a professional to manage high volumes of inbound calls and handle service-related enquiries in a fast-paced contact centre environment.
The successful candidate will be responsible for delivering a high-quality customer experience, managing cases and emails through the CRM system, booking service jobs with external agents, and resolving issues.
About this role:
* Handle high volumes of inbound calls efficiently and effectively
* Manage a large volume of inbound cases and emails through the CRM system
* Book service jobs with external agents via CRM system
* Monitor service job bookings to ensure acceptance
* Actively resolve issues and dispute resolutions
Key responsibilities:
* Deliver exceptional customer service in a contact centre environment
* Work closely with internal stakeholders to resolve service-related enquiries
* Utilise CRM system to manage cases and emails
* Communicate effectively with customers and colleagues
Requirements:
* Customer service or call centre experience
* Excellent communication skills
* Able to work in a fast-paced contact centre environment
* Proficient in CRM systems
* Ability to multitask and prioritise tasks
What we offer:
This is an exciting opportunity to join our team and contribute to delivering exceptional customer experiences. If you have a passion for customer service and are looking for a new challenge, please apply.
How to apply:
Please submit your application, including your resume and a cover letter outlining your experience and qualifications.