Our Youth & Community Service team empowers and inspires young visitors, providing a safe space to grow and be heard.
Join The Y family to positively impact youth wellbeing while developing valuable skills in our world-renowned programs.
Ready to inspire the next generation? Join us for a rewarding career creating life-changing memories.
* Join our team and become a valued community member
* Training options and pathways to launch your career
* Staff Benefits
Permanent Part time security with the following schedule:
* Sunday - 7am-3:30pm (8 hours)
* Monday - 9:30am-6pm (8 hours)
* Tuesday - 9:30am-6pm (8 hours)
* Wednesday - 9:30am-4pm (6 hours)
* Thursday - 9:30am-4pm (6 hours)
About the Role
Ready to make a real difference in your community? As a Customer Service Officer, you'll be the welcoming face that greets our members and the friendly voice they remember when they leave. You're not just answering questions – you're creating experiences that keep people coming back
Your day will be filled with variety as you handle face-to-face interactions, manage phone and email enquiries, tackle general administration tasks, coordinate bookings, and jump in to support other departments when they need a helping hand. No two days will be the same
Why wait Kick start your career with The Y today
This isn't just another job – it's your gateway into the exciting world of fitness, aquatics, and recreation We believe in growing our people, which is why we offer incredible training and development pathways that can take you from this role into:
* Learn to Swim Instructor
* Group Fitness Instructor
* Lifeguard/Duty Manager
Whether you're dreaming of a future in health and recreation or simply want a meaningful opportunity that makes a difference, this role is your perfect starting point. We'll provide on-site training options to help you become qualified in Aquatics or fitness – all while you're serving and strengthening your community.
About You
You're the kind of person who lights up a room Self-motivated and naturally approachable, you have a genuine passion for making people's day better through excellent customer service. Fast-paced environments energize you, problem-solving excites you, and you have that special ability to connect with people from all walks of life.
You'll ideally bring:
* Current CPR certificate (or the enthusiasm to obtain one)
* Previous experience in customer service or administration (desirable but not essential)
* A current Working with Children Check
We celebrate diversity and welcome applications from people of all backgrounds and experiences. We're committed to creating an inclusive workplace where everyone can contribute their unique perspectives and talents – because that's what makes our community stronger
Ready to start your journey with us? Apply today and become part of something bigger
Who What Y?
The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact, and empowering young people. We operate over 60 sites across the state employing more than 1,000 staff to deliver enriching community programs
We're committed to building a diverse, inclusive workforce that reflects the communities we serve. We welcome applicants of all genders, ages, religions, abilities, sexual orientations, and cultural backgrounds—including Aboriginal and Torres Strait Islander peoples.
Commitment to Safeguarding
At the Y, safeguarding is at the heart of everything we do. We are committed to ensuring all children and young people feel safe and are safe—in our programs, in their families, and in their communities.
Our recruitment and screening processes are designed to ensure the right people are in the right roles to protect and empower young people.