Join our team as a Customer Care Consultant
We are thrilled to announce an exciting opportunity for a passionate Customer Care Consultant to join our growing team in Port Hedland, WA
This full‑time 12‑month contract covers parental leave and offers strong potential for future career opportunities, making it an excellent starting point to grow your long‑term career within a Wesfarmers business.
In this dynamic and fulfilling role, you will proactively seek solutions that benefit both our customers and our business. With the support of our management and team, you will enhance your customer service skills, address issues and escalations, and utilize your problem-solving abilities to achieve swift and effective outcomes.
What You'll Do
Deliver friendly, efficient customer service via phone, email, and internal systems.
Take ownership of customer inquiries and resolve issues within set timeframes.
Provide customers with updates on new products and services where relevant.
What You'll Bring
Strong communication skills, both verbal and written.
Ability to work autonomously while contributing to a small supportive team.
Proficiency in Microsoft applications and/or cloud‑based CRM systems.
What's In It For You
Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
Learn as you work, plus access to online courses to support your career development
A successful Refer-A-Friend program, earning up to $2,000 for each referral
Team events, celebrations, award recognition and more
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
OUR STORY
Blackwoods is Australia's leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world's best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.
With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let's help more people build a better Australia.