Brief Description
Desktop Support Engineer - Sydney, Australia
We are seeking a Desktop Support Engineer to join our growing team and play a vital role in supporting enterprise IT operations. This is an excellent opportunity to work in a fast-paced, professional environment where your expertise will directly impact business continuity and user productivity
Working as a Desktop Support Engineer, you will deliver high-quality, end-user IT support to ensure the smooth operation of desktop systems, devices, and business applications. This role focuses on diagnosing and resolving hardware, software, and basic network issues in a timely manner, minimizing downtime and enhancing user productivity.
Location & Schedule
This is an on-site role based in New South Wales, Australia, working Monday to Friday, 9:00 AM to 5:00 PM.
Key Responsibilities
Install, troubleshoot, and repair desktops, laptops, and peripherals.Perform some Smart Hands support for networking hardware.Troubleshoot within Windows / iOS / Android OS support, software installations, and security Active Directory tasks.Troubleshoot basic network connectivity issues (LAN, WAN, VPN, Wi-Fi).
Requirements
What will you bring to ESP?
2+ years of experience providing IT infrastructure support, including hardware, software, and operating system troubleshootingGood command of Windows O/SMicrosoft Office 365 troubleshooting experienceWireless networking knowledgeUnderstanding of network protocols, server hardware and configurationsExperience with Active DirectoryAdvantage: Basic knowledge of LAN-WAN setups and conceptsMust be open to work in a fixed term contract
Benefits
Access to a voucher-based platform on your interests (travel, wellness, sports and more)Continuous training and access to our ESP Learning Platform with pathways to certification.
Why join us?
Career Growth: Expand your IT skills with hands-on enterprise experience and exposure to complex technical support scenarios.Diverse Team: Work in a global, innovative environment.Impactful Role: Keep businesses running smoothly with your IT expertise.Wide Exposure: Gain valuable experience across multiple industries and clients to grow your technical and professional toolkit.
Who Are We
ESP Global Services is a leading provider of customized IT support solutions to clients across the globe. From delivering seamless day-to-day IT support to managing complex technology projects, we are trusted by global businesses and the aviation industry to meet demanding service levels and security requirements.
Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.
ESP Global Services is an equal opportunity employer, and we value collaboration, passion, and drive for development. What about you?