Full Time - Mona Vale - NSW
Pittwater RSL Club - Serving Our Community, Enhancing Your Lifestyle
About the Role:
Pittwater RSL Club has an exciting opportunity for a Supervisor looking to take the next step within the organisation. This role is ideally suited to a dynamic individual with exceptional knowledge of the Club's operations and the ability to lead and drive individuals and customer service. The position requires the successful applicant to always act as a role model and present as an ambassador for the Club. As a Supervisor at Pittwater RSL, you'll be a key player in delivering outstanding service and ensuring smooth day-to-day operations across our food & beverage, gaming, and frontline service areas. You'll lead by example, support the team, and help create a welcoming environment for all our members and guests. If you are ready for the next chapter in your career, this is the role for you!
We're Looking For Someone Who:
* Has previous experience in hospitality (bar, bistro, gaming)
* Is passionate about customer service and teamwork
* Wants to grow into a leadership role
* Is reliable, proactive, and approachable
* Holds RSA and RCG/ARCG certifications
What You'll Do:
* Support the Duty Manager in leading shifts and supervising staff
* Focus on Gaming, Guest Services & Bar service streams (portfolio based)
* Ensure high standards of service and cleanliness
* Handle customer queries and resolve minor issues with confidence
* Mentor junior staff and promote a positive workplace culture
* Ensure compliance with Club policies and regulatory requirements
* Ensure that all staff within the delegation group have a clear understanding of your expectations and are trained to work in the areas they are rostered
* Maintain a presence on the floor, ensure staff are ready for "show time", conducting regular walk throughs ensuring staff behaviour is aligned with the Clubs values
* Assisting during service times, supporting, and directing staff where necessary
* Monitor operations, ensure staff are adhering to Club procedures and legislative requirements
* Working with the general team you will lead, provide direction to ensure customer service levels and cleanliness are maintained
* Provide staff with support and direction to ensure high levels of customer service and cleanliness are always maintained
* Maintain procedures for members and visitors inappropriate conduct within the Club, keeping senior management informed of significant issues, preparation of shift/incident reports and recommendations as deemed appropriate
What We Offer:
* A supportive team environment and opportunities for career development
* On-the-job training and mentoring from experienced leaders
* Staff discounts, meals, and uniform
* Flexible rostering and a great work-life balance
* The chance to be part of a respected community-focused club
Applicants may be required to work various shifts including weekends, days, nights and public holidays. Remuneration will be commensurate with experience and the appropriate level of the Registered and Licensed Club Award 2020.
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