The Metcash story began from the humble origins of our first family-owned corner store in ****.
And for almost 100 years since then, we've been backing independents and strengthening the communities we operate in.
Today, Metcash (ASX: MTS) is Australia and New Zealand's leading independent retail partner and wholesaler in the food, liquor, hardware, and tools industries, with sales of $19.5 billion in FY25.
We provide our network with marketing, purchasing, warehousing, distribution and systems support.
About Us
Superior Food Services is an Award-winning market leader in Food Service distribution.
We pride ourselves on being at the forefront of customer service excellence and providing valued offerings to our customers.
Due to the continual growth of our organisation, we are actively seeking applications for our next Customer Service superstar to join our South Australia branch based in Wingfield.
About the Role
As a Customer Service Representative the ideal candidate will have strong attention to detail, excellent organisational skills, and the ability to multitask effectively.
Matching sales orders with purchase orders and checking for any out-of-stock items.
Communicating with customers to place sales orders and resolve inquiries.
Build sustainable relationships with customer accounts through open and interactive communication.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Advise customers of our diverse product range and price trends.
Regular liaison with Sales, Warehouse, and Purchasing departments.
Making outbound calls to clients to drive sales and address their needs.
Assisting with payroll-related tasks as required.
Delivering friendly and professional customer service to both internal and external stakeholders.
All about you
Minimum 2 years' experience working in Customer Service or Administration, preferably within the food service or FMCG industry.
Customer orientation and ability to adapt/respond to different types of characters.
Great attention to detail.
Excellent communication and interpersonal skills with great phone manners.
Experience with Pronto and/or Redmap is a plus but not essential.
Ability to multi-task, prioritise, and manage time effectively.
Proficient in using MS Office.
What we can offer
Great hourly rates.
Friendly Culture.
Long-term job security.
Incredible value discounts and perks through, WHEREFIT.
Discounts on Health cover.
Employee Assistance Program (EAP).
Discounts on Superior products.
If you would like to join a dynamic team and be a part of our growing success story, then apply via the link below.
Due to the volume of applicants, only successful applicants will be contacted.
We thank you in advance for considering us as an employer of choice.
The successful candidate will be required to undertake a successful National Police Check.
We proudly embrace and promote cultural diversity and Equal Employment Opportunity within the workplace.
Indigenous Australians, Torres Strait Islanders, and minority groups are encouraged to apply.
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