We know life isn't just about work. That's why this is a hybrid role - to help you find the right balance!
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible natural destinations that offer more than a change of scenery.
Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature.
Job Description
* Have you previously worked in a Call Centre, (Inbound or Outbound), Guest Services, Reservations or the Travel & Tourism Industry?
* Do you have a passion for travel and in delivering a superior customer experience?
* Are you a vibrant character, whose personality and smile, will shine through to each potential guest?
What you will do:
Our Sales Centre team is responsible for taking inbound calls, making reservations for holiday stays for our members and guests. You will play a vital role in our customer journey and be the first point of contact for guests looking to book that memorable holiday, road trip, or getaway.
We have multiple casual positions available offering approximately 25 hours per week, commencing from the 30th of June! In this hybrid position, you will be rostered 1-4 days per month at our Sales Centre office based at our NRMA Treasure Island Holiday Resort and the rest you will work from home. For your initial 2-week training, you will be required to work Monday to Friday from the Treasure Island based office. We operate a 7-day roster with shifts rostered between 8am- 6pm. Full weekend availability is a must!
What you will bring:
* Demonstrated sales or exceptional customer service skills
* Ability to thrive in a fast-paced, high volume call centre environment
* A motivated and driven individual with a strong customer focus
* Excellent communication skills - you love a chat and bring 100% positive energy to every call
* MS Office and strong systems navigation skills
* Reservations experience utilising property management and booking systems will be favourable
* Previous experience with Newbook will be advantageous.
* Previous experience in a Call Centre environment is highly desirable.
We do the training, you bring the personality! We will ensure you have the equipment, training and support that you require to guarantee success. You will need a good home office setup with access to NBN or good internet connection.
What’s in it for you?
At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect:
* Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
* Complimentary myNRMA Rewards membership including discounts on food and dining, travel, experiences, shopping, automotive services and much more
* Our reward and recognition program 'My Thanks'
* Employee referral program where you may be eligible for a referral bonus of up to $2,000
* Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts.
Know you belong:
At NRMA Parks and Resorts we’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.
Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference?
Apply now, we cannot wait to hear from you!
As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.