Responsibilities
* Service Establishment & Transition
o Assist in gathering and reviewing information related to the implementation and operation of the client's existing MS SQL database environments.
o Participate in workshops to understand existing MS SQL platforms and prepare for database operations transition.
o Contribute to the creation of key database operations documentation (e.g., System Understanding Documents, Standard Operating Procedures).
o Support the team in ensuring readiness for database operations go-live in line with the service establishment plan and schedule.
* Ongoing Database Administration & Operations
o Perform routine MS SQL DBA tasks, including:
+ Monitoring and health checks
+ Database backups
+ Performance tuning and management
+ Availability and capacity management
+ Installation, configuration, and patching
+ Routine administration and maintenance
+ Resolving production and non-production incidents with minimal downtime or performance impact
+ Managing backlog of database-related tickets and service requests
+ Maintain comprehensive documentation for database platforms, processes, and procedures.
+ Support efforts to align database operations with DevOps and Agile principles.
+ Assist in automating database management and operational tasks.
+ Collaborate with other DBAs and infrastructure teams (compute, storage, network, datacentre, public cloud).
+ Ensure security best practices are followed to meet federal government compliance standards.
+ Stay updated with industry trends and technologies to contribute to continuous improvement and innovation.
+ Provide input on current database platforms for public cloud migration projects.
+ Knowledge of Oracle database administration desirable, but not a requirement.
This role is ideal for a SQL DBA with mid-level experience looking to expand their expertise in a structured service delivery environment.
Qualifications
* Around 3+ years of experience in MS SQL database administration, both on-premises and in public cloud (preferably Azure).
* Proven experience in managing and maintaining SQL Server environments, including backup and recovery, performance tuning, and high availability configurations.
* Familiarity with IT Service Management (ITSM) and ITIL frameworks. ITIL v4 certification is preferred or must be obtained within 8 weeks of starting the role.
* Strong troubleshooting and problem‐solving skills.
* Good written and verbal communication skills for stakeholder engagement and technical documentation.
* Ability to work independently as well as collaboratively within a team.
* Detail‐oriented mindset with a commitment to quality and continuous improvement.
* Experience in scripting and automation for database management tasks is a plus (e.g., PowerShell, T‐SQL).
Additional Requirements
* Australian citizens with an active security clearance.
On‐Call and Shift Expectations
Our positions are primarily focused on managed services, requiring flexibility to work in shifts to provide continuous support and potential on‐call duties to address incidents and perform after‐hours deployment activities.
Benefits of working at Accenture
* 18 weeks paid parental leave
* Long & short‐term career break opportunities
* Structured career development program
* Local and international career opportunities
* Certified as a Family Inclusive WorkplaceTM
* Flexible Work Arrangements centered around Accenture's Truly Human ethos
* Recognised in the top 3 of last year's Diversity & Inclusion Index
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