Customer Service Representative Job Description
We are seeking a skilled Customer Service Representative to join our team. This role involves providing exceptional customer service, understanding customer needs, and applying solution-based selling tactics to drive sales.
* Serving as the main point of contact for customers
* Thoroughly understanding customer needs
* Applying solution-based selling tactics to drive sales
This is a full-time opportunity based onsite at our Cairns branch, with requirements to be in the office Monday through Friday.
Required Skills and Qualifications
To be successful in this role, you will need:
* A customer-centric approach who consistently exceeds expectations
* Collaborative team player who can partner with all areas of the organization
* Strong communication and negotiation skills, with the ability to influence key stakeholders
* Ability to thrive in fast-paced environments, effectively managing multiple tasks through task prioritization
* Advanced administrative skills that allow you to navigate systems and adhere to established processes effectively
Benefits
We offer a range of benefits to support your success, including:
* Comprehensive parental leave policy
* 5 additional leave days for 'new parent leave' within the first year back at work
* Access to your own perkbox account where you can access thousands of discounts to various retailers
* Full training and development opportunities to support your success
About You
If you're driven and dedicated to making a positive impact, we'd love to hear from you. Please submit your application and let's explore your potential together.