Customer Service Lead
We're seeking a dedicated Customer Service Lead to oversee operational execution and drive service excellence in-store.
Main Responsibilities:
* Cultivate Warehouse and Customer Service teams' knowledge and capability through coaching and development.
* Create a positive store atmosphere to foster exceptional customer experiences and effectively resolve any customer complaints and queries.
* E nsure the store meets all compliance and legislative requirements, maintaining a high level of standard operating procedures adherence.
* Monitor store activities to guarantee alignment with core policy and business standards.
* Establish and manage effective warehouse inventory management processes and systems.
Necessary Qualifications:
A strong leader with excellent communication skills is required, passionate about delivering outstanding customer experiences. If you are a motivated individual with results-driven approach, this opportunity may suit you.