Description Authentically You Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. W Sydney is now casting for: Beverage & Food Supervisor (AM) Beverage & Food Supervisor (PM) JOB SUMMARY Plays a significant role in the daily supervision of the banquet operations and the team, maintains sanitation standards, and assists the talent and all aspects of the events. Strives to continually improve guest and talent satisfaction. Determines training needed to accomplish goals, then implements plan. CORE WORK ACTIVITIES Managing Daily Operations Supervising and coordinating banquet staff activities during events. Ensuring banquet rooms are arranged according to client specifications and company standards. Welcoming and assisting guests to ensure their satisfaction. Effectively communicating with kitchen staff for prompt and efficient service. Maintaining cleanliness, sanitation, and organization of work areas. Addressing guest complaints and issues professionally. Assisting in event planning and execution, including setup and clean-up. Training and mentoring new staff members. Welcome and acknowledge all guests according to hotel standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Manage the daily operations ensuring that the talent is briefed on the service expectations. Ensure talent is working together as a team to ensure optimum service and that guest needs are met. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. BENEFITS Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International Discounts on food & beverage across all our hotels Recognition programs to keep you motivated Wellbeing & mindfulness programs to ensure you stay healthy Employee Assistance Program ‘Great Places to Work’ certified MI RECOGNITION Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. MI CAREERS SOCIAL MEDIA ACCOUNTS Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram CTA TO LEARN MORE Visit whotels.com/careers to learn more about our workplace culture and career opportunities.