The ideal candidate for this position will possess strong communication and interpersonal skills, with the ability to provide exceptional customer service in a fast-paced environment.
About the Role
This is an exciting opportunity for a sales professional to join our team and be responsible for delivering world-class customer experiences. As a Sales Consultant, you will work closely with customers to understand their needs and provide tailored solutions to meet their requirements.
* Provide product information, demonstrations, quotations, and follow-ups to customers.
* Ensure showroom and equipment are clean and in line with our display standards.
* Support the in-house culinary team with the coordination of cooking classes.
* Continually learn and improve on product knowledge to offer best solutions to customers.
* Assist with telephone enquires and general administration duties.
* Assist with trading nights, product training sessions, and showroom events.
* Active participation in the customer engagement framework.
* Achieve and exceed team-based targets and KPIs.
About You
To succeed in this role, you will need:
* Experience delivering world-class customer service standards with a consultative approach.
* Ability to work and succeed in a team environment.
* Ability to resolve customer enquiries and potential conflicts in a professional manner.
* Can thrive in fast-paced, high-pressure situations.
* Adaptable and ability to think quickly on your feet to provide solutions to customers.
* Possess excellent communication skills.
* Intermediate knowledge of systems including MS Excel and CRM software.
We Offer
In return for your hard work and dedication, we offer:
* Generous staff discounts on our premium products.
* Access to our annual health checks.
* Participation in our Employee Reward and Recognition Program Miele Moments.
* Access to EAP Support Services.
* Training, coaching, and development from an experienced Centre Manager.
* Career development opportunities from a company that supports growing from within.
Our Culture
We value collaboration, innovation, and continuous improvement. We strive to create a positive and inclusive work environment where our employees can grow and thrive.