Senior Associate - Digital Product Management
American Express entered the travel agency business more than 100 years ago and today is one of the world's largest Travel and Lifestyle Service networks.The Travel & Lifestyle Services (TLS) business provides differentiated value, extraordinary service, and unrivalled expertise to Card Members across 22 markets seeking leisure or business travel, as well as a variety of lifestyle and concierge services.
We are seeking an experienced Senior Product Owner to lead strategic delivery, and ongoing operational performance of mission-critical 24/7 travel servicing experiences across our suite of products. You will help shape the product roadmap, partner closely with engineering and operations, and ensure a high-quality experience for both agents and customers across global markets.
This role is ideal for a product leader who is hands‐on with technical concepts, brings travel industry experience, and can confidently operate in an agile environment—balancing discovery, delivery, and production support to keep a high‐availability platform running smoothly.
Working closely with Technology partners (including Scrum teams and architecture), and key servicing colleagues, you will define outcomes, write and refine requirements, and guide delivery through planning, execution, release, and post‐release validation. You will also partner with support teams to manage incidents and problem management, helping to establish effective operating rhythms, service KPIs, and continuous improvement practices.
You will be empowered to set direction, influence senior stakeholders, and drive measurable outcomes—improving reliability, agent productivity, and customer experience through strong product craft, technical judgement, and disciplined execution.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world‐class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well‐being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well‐being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
* Competitive base salaries
* Bonus incentives
* Support for financial‐well‐being and retirement
* Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* Generous paid parental leave policies (depending on your location)
* Free access to global on‐site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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