A new role awaits
Are you a values-driven leader with a strong commitment to inclusion, integrity and excellence? Do you thrive in dynamic environments that require high attention to detail, strategic thinking, and exceptional communication skills? The National Disability Insurance Agency (NDIA) is seeking an experienced Director to join our Internal Reviews Branch. This is a unique opportunity provide strategic leadership and guide the team through competing priorities and operational risks.
The Internal Review Branch (IRB) is responsible for making decisions on requests for a review of a decision on a participant's access to the scheme or plan. The Branch supports participants who request an internal review.
Internal Review Officers, who were not involved in the original outcome, will consider the participant's disability support needs and circumstances at the time of the original decision. They will review the decision in accordance with Sections 99-102 of the NDIS Act. The team ensures reviews are timely, consistent, and high quality.
The Reviews and Information Release Division (RIRD) is responsible for the operation of the Internal Review Branch, the External Review Branch, and the Information Access and Privacy Branch. The General Manager of RIRD, is Daniel Flowers.
Where you can add value
The EL2 Director of Internal Review is accountable under broad direction to undertake work with a high level of complexity or sensitivity to provide operational management for the Internal Review Branch to lead the delivery of quality outcomes within the Branch and across the NDIA.
Duties include:
* Managing resources to meet performance, quality and sustainability priorities.
* Enabling high performance and positive team culture through sharing best practice, coaching and feedback.
* Drawing on feedback and performance information to continuously improve Scheme outcomes and share insights across the network.
The key duties of the position include:
While this role is ideally performed from the available office locations, remote working arrangements may be considered. Please refer to the candidate packs for further details regarding locations.
We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months
with the possibility of extension up to 2 years may be offered.
All new starters begin their journey as a NDIA Planner initially completing an eight/twelve-week induction program. This guided program is a combination of both on the job training and classroom type learning. The program has been designed for people new to the role and will build understanding and confidence in the processes, the IT system, and the legislation relevant to the planner role, particularly the NDIS Act 2013.
This exercise will be used to fill current vacancies and to create an order of merit as future opportunities arise. If found suitable, your preference will be taken into consideration however your skills, knowledge, experience, and interest may be aligned to NDIA priorities at time of offer.
Eligibility
Successful candidates will be required to undergo a pre-employment National Police
History check and provide evidence of Australian
Citizenship. Failure to do so may jeopardise your offer of employment.
In addition to these checks, a Worker Screening
Check issued by the relevant State/Territory worker screening unit will
also be required for any role for which the normal duties are likely to
require more than incidental contact with people with disability.
Notes
Applications for this role close 11:30pm Sunday 7 June 2026 AEST
If you have any questions, please contact Emma Selisky on
03 5223 0*** or email ***********@ndis.gov.au
With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.
Getting to know the National Disability Insurance Agency
The NDIS provides funding to eligible people with disability to gain more time with family and friends, greater independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life. The NDIS also connects anyone with disability to services in their community. This includes connections to doctors, community groups, sporting clubs, support groups, libraries and schools, as well as providing information about what support is provided by each state and territory government. The NDIS now supports over 500,000 Australians with disability to access the services and supports they need. This includes supporting approximately 80,000 children with developmental delay, ensuring they receive supports early so that they achieve the best outcomes throughout their lives.