Collaborate with and learn from our growing design communityPermanent role based in MelbourneWe're REAWith bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step – whether that's finding or financing your next home.Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.Where the team fits inThe UX Research team sits with the Design team which partners with Product and Engineering teams across the business. Our world-class Design team is driven by innovation and creativity, constantly pushing the boundaries to create products that our consumers and customers love. We strive to provide Australians with the knowledge and confidence they need to make informed property decisions.In this role, you will be responsible for understanding user needs and uncovering insights that drive the creation of exceptional products, that resonate and delight our consumers and customers, and foster business growth. You’ll be responsible for delivering value to our residential advertising product portfolio for FY26 and beyond. Drawing on your deep expertise in research methodologies, user- centered design, and service thinking, you'll apply these insights to align with our strategic vision for our products, features, and experiences.What the role is all aboutLead research initiatives (plan, formulate and undertake) to discover problems, define solutions and validate concepts and prototypes with our customersDemonstrate a deep understanding of different research methods, their strengths, and limitations, and know when and how to apply them at each stage of the product lifecycleUtilise quantitative data analysis and statistical techniques as part of a mixed methods approachCollaborate with cross-functional stakeholders to align research efforts with broader business objectivesDesign and facilitate workshops, user research sessions, stakeholder interviews, and research critique sessionsTranslate research insights into strategic recommendations to inform product strategy and decision-makingExhibit highly developed analytical, conceptual, and problem-solving skillsCommunicate research insights effectively to diverse audiences including senior stakeholders across the organisationMentor designers and PWDR (people who do research), providing guidance on research best practices and inspiring and motivating othersHelp steer our UX Research practice by maintaining and iterating research templates and frameworks, research libraries, and recruitment processesWho we’re looking forSomeone with runs on the board, experience practising design research, predominately qualitative approaches for problem validation, foundational research, and strategic research projectsAn impressive background leading design research methodology, including facilitating workshops with stakeholders and/or customers and using various ideation techniquesWell-developed analytical, conceptual, and problem-solving skillsExcellent stakeholder management skills and ability to build relationships across different levels in the organisation, as well as with our B2B customersStrong communication skills to drive impact and effective influencingA growth mindset, a positive attitude and ability to take on and give clear and constructive feedbackSomeone who thrives in a fast-paced, high-energy environmentThe REA experienceThe physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.A hybrid and flexible approach to working Flexible leave options including, birthday leave and purchase additional leaveFlexible parental leave offering for primary and secondary carersOur Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charityHackdays so you can bring your big ideas to lifeOur commitment to Diversity, Equity, and InclusionWe are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.Like a lot of companies, we have perps out there who like to ‘phish’ and have had a few recent instances of people pretending to be from REA and making offers of employment, on the condition that they transfer money for security checks.Our Design teams help people navigate their property journey through exceptional design experiences.Our corporate headquarters in Melbourne is a bright open space, open to possibilities.
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