About the Position:
* Manage hotel reservations using a computerized system and update online bookings.
* Clients check-in and out in a timely manner daily, processing payments and preparing guest invoices.
* Respond to client inquiries regarding room rates and availability.
* Answer phone calls efficiently to address client concerns.
* Communicate with other departments regarding client requests and needs.
* Monitor and reply to professional emails promptly.
* Solve client complaints effectively for a positive outcome.
* Responsible for handling cash transactions and end-of-shift banking.
* Run daily reports within working hours.
* Ensure a smooth handover to colleagues during shift changes.
About You:
* Energetic and culturally aware, preferring a positive work environment.
* Experience in hotel reception, duty management or similar roles.
* Fluent in local languages.
* Able to work a flexible roster across seven days.