Overview
We have multiple Customer Service and Claims Liaison Officer opportunities to commence 15th December for approximately six months (with possible extension).
Our client has a passion for delivering exceptional customer assistance. As a global travel insurance provider, the organisation is dedicated to providing a memorable service experience to customers, helping them feel safe, protected and cared for at every step of their travel journey.
As a Claims Officer, this role will see you managing and processing travel insurance claims while delivering an exceptional customer experience and ensuring regulatory compliance. You will assess claims with accuracy, empathy, and diligence, helping customers navigate the claims process smoothly and confidently, building trust and delivering timely and fair outcomes.
Responsibilities
* Manage a portfolio of claims, prioritising them efficiently in accordance with the General Insurance Code of Practice (GICOP) and departmental processes
* Provide clear, accurate, and empathetic communication to customers, both written and verbal, and guide them through their claims journey
* Review, assess, and process travel claims with attention to policy terms, conditions, and regulatory requirements
* Make effective, informed decisions on claim assessments that are consistent with policy/product conditions and benefits
* Accurately calculate benefit payments, considering policy limits and excesses to ensure fairness and compliance
* Ensure data accuracy across all claims management systems
Qualifications
* 12 months+ in an Insurance or Financial Services role, with prior experience in claims processing and customer service (general / travel insurance preferred )
* Demonstrated ability to make effective decisions
* Exceptional written and verbal communication skills, with the ability to simplify complex information and engage professionally with customers and stakeholders
* Strong organisational skills and the ability to prioritise and adapt to a dynamic workload
* Ability to work effectively both independently and as part of a collaborative team
* Proficient in claims management systems and MS Office, with a strong attention to detail and accuracy
* Familiarity with industry regulations, such as the General Insurance Code of Practice (GICOP), is highly valued
On Offer
* 15th December commencement
* 6-month assignment with view to extension
* Full-time hours totalling 38 hours, between 8am and 8pm, Monday to Sunday
* Hybrid opportunities – 3 days office / 2 days WFH per week (post training)
If you are available immediately, please apply now. Interviews will commence immediately. Should you have any questions, please call 2***.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ***********@dfp.com.au or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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